Shipping policy

Cedar & Frost is operated by [Legal Business Name].

1. Order processing

  • Orders are processed Monday to Friday, excluding Canadian statutory holidays.
  • Orders placed after [3:00 PM PT], on weekends or on holidays begin processing the next business day.
  • Our products ship directly from Canadian manufacturers and suppliers, so different items in one order may ship from different locations.

2. Shipping costs

All prices are in Canadian dollars. Every product ships from within Canada, so there are no duties or border fees. GST/HST and any provincial sales tax are calculated at checkout.

Most products ship free by standard delivery anywhere in [Canada, excluding the areas listed in section 7].

Some products have their own shipping charge, delivery method or delivery area because of their size or the supplier that ships them. Any product-specific shipping charge or restriction is stated on that product's page, and the final shipping cost for your order is calculated and shown at checkout before you pay.

If your delivery needs special arrangements (rural or remote address, restricted access, inside delivery), contact us before ordering. Any extra charge will be confirmed with you before your order proceeds.

3. Delivery times

  • Red light panels, face devices and accessories: [3-7] business days
  • Indoor saunas (freight): [7-14] business days
  • Outdoor saunas (freight): [10-20] business days

These estimates include order processing and carrier transit time. When a product's delivery time differs from these estimates, the product page states the estimate that applies.

Delivery times are estimates. Supplier stock, winter weather and carrier delays can affect them, and we will tell you about any significant delay.

4. Sauna delivery

  • Saunas are delivered by freight carrier, usually in several boxes on a pallet, curbside or to the end of your driveway.
  • The carrier will contact you to book a delivery appointment. Please plan for two adults to move the boxes.
  • Moving boxes indoors, assembly and electrical work are not included unless stated on the product page. Saunas that need a dedicated circuit should be connected by a licensed electrician.
  • Tell us before ordering about narrow roads, steep driveways, gates or other access limits.

5. Inspecting your delivery

Inspect your shipment when it arrives. Note any visible damage on the delivery receipt before the driver leaves, then email [support email] within 48 hours with your order number and photos of the product and packaging.

6. Multiple shipments and tracking

Orders with products from different suppliers may arrive in separate shipments, each with its own tracking number and delivery date. Tracking is emailed when each item ships.

7. Where we ship

We ship to addresses in [provinces served]. We do not currently ship to [the territories / P.O. boxes / addresses outside Canada].

8. Contact us

Phone: [Phone]
Email: [support email]
Address: [Business address]

Please don't send returns to our business address. See our Refund Policy for return instructions.