Refund policy

# Refund & Returns Policy Cedar & Frost is operated by [Legal Business Name]. ## 1. Return window You can request a return within 30 days of delivery, unless the product page states different return terms (see section 6). ## 2. Condition Items must be unused, in their original packaging, and in the same condition you received them, with all parts and accessories. Saunas must be unassembled. ## 3. How to start a return Email [support email] with your order number and the reason for the return. We'll reply with a Return Authorization (RA) number and return instructions. Returns sent without an RA number, or to our business address, may be refused or delayed. ## 4. Return shipping and fees - Change-of-mind returns: you pay return shipping. There is no restocking fee unless one is stated on the product page. - Original shipping charges are not refundable. - Saunas must be returned by freight, on a pallet, in their original packaging. Contact us and we'll quote the return freight cost before you book anything. ## 5. Damaged, defective or incorrect items If your item arrives damaged, defective or isn't what you ordered, email [support email] within 48 hours of delivery with your order number and photos. We'll arrange a replacement, repair or full refund at no cost to you. ## 6. Product-specific return terms Some products have different return terms set by their manufacturer, such as a restocking fee, a shorter return window for accessories, or items that can't be returned once used for hygiene reasons. Any product-specific return terms are stated on that product's page before you buy, and those terms apply to that product. ## 7. Refunds Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds are issued in Canadian dollars to your original payment method within [7] business days. Your bank may take a few extra days to post it. ## 8. Cancellations You can cancel for a full refund before your order ships. After it ships, the return terms above apply. ## 9. Warranty Every product comes with its manufacturer's warranty, listed on its product page. Contact us and we'll help you file a warranty claim. ## 10. Contact us [Phone] | [support email] | [Business address]